Privacy policy

Privacy Policy

Last updated: June 12, 2026

At Noctova, we care about creating a smooth, secure, and trustworthy shopping experience. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, browse our products, place an order, or contact us for support.

Noctova operates this online store through Shopify, which helps us provide our website, checkout, payment processing, order management, and other store services.

By using our website or making a purchase from Noctova, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When you use our website or shop with us, we may collect personal information that helps us process your order, improve your experience, and communicate with you.

This may include:

Your name, email address, phone number, billing address, and shipping address
Payment and transaction information
Products you view, add to cart, save, purchase, return, or cancel
Messages or support requests you send to us
Device information, such as your browser, IP address, and general website activity
Account details, preferences, and settings if you create an account

We may collect this information directly from you, automatically through our website, or through trusted service providers who help us operate our store.

How We Use Your Information

Noctova uses your personal information to provide a better and more reliable shopping experience.

We may use your information to:

Process payments and fulfil orders
Arrange shipping and delivery
Send order updates, confirmations, and tracking information
Respond to questions, refund requests, and customer support messages
Improve our website, products, and customer experience
Help prevent fraud, suspicious activity, and security risks
Send marketing emails or promotions, where permitted
Comply with legal requirements and protect our business

Marketing and Communication

If you choose to subscribe to our emails or receive updates from Noctova, we may send you marketing messages, product updates, offers, or store news.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in our emails. Even if you unsubscribe from marketing, we may still send important order-related messages, such as payment confirmations, shipping updates, or support replies.

How We Share Information

We may share your personal information with trusted third parties only when needed to operate our store and provide our services.

This may include:

Shopify, which hosts and powers our online store
Payment processors
Shipping and fulfilment partners
Customer support tools
Marketing and analytics providers
Legal or regulatory authorities if required by law

These third parties may process your information according to their own privacy policies and legal obligations.

Shopify

Our store is powered by Shopify. This means that information you provide while using our website may be processed by Shopify and its service providers to help support checkout, payments, order processing, store security, and other website functions.

Shopify may also process certain information to improve its services and protect against fraud or abuse.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand how customers use our store, and support marketing or advertising features.

You may be able to manage or disable cookies through your browser settings, although some parts of the website may not work properly without them.

Third-Party Links

Our website may include links to third-party websites or services. Noctova is not responsible for the privacy practices, content, or security of websites that we do not control.

We recommend reviewing the privacy policies of any third-party websites you visit.

Children’s Privacy

Noctova is not intended for children under the age of majority in their country or region. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so we can review and take appropriate action.

Security and Data Retention

We take reasonable steps to protect your personal information and keep your shopping experience secure. However, no online system can be guaranteed to be completely secure.

We keep personal information only for as long as needed to provide our services, process orders, meet legal requirements, resolve disputes, or protect our business.

Your Rights

Depending on where you live, you may have rights regarding your personal information. These may include the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Request a copy of your personal information
Opt out of certain marketing or targeted advertising activities
Withdraw consent where processing is based on consent

To make a privacy-related request, please contact us using the email below.

International Data Transfers

Because Noctova operates online and uses service providers such as Shopify, your personal information may be processed or stored in countries outside of your own.

Where required, appropriate safeguards may be used to protect your information during international transfers.