Shipping policy

Shipping Policy

At Noctova, we aim to process and deliver your order as smoothly as possible. Please read our shipping policy below before placing your order.

Shipping Locations

Noctova offers worldwide shipping.

Shipping availability may vary depending on the product, destination, and courier service.

Processing Time

Orders are usually processed within 1–3 business days after payment has been confirmed.

Please note that processing time does not include weekends, public holidays, or delivery time.

Estimated Delivery Time

Estimated delivery time is usually 10–20 business days after your order has been processed.

Delivery times may vary depending on your location, courier delays, customs processing, public holidays, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery location.

The final shipping cost will be shown before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive tracking information by email where available.

Please allow some time for tracking updates to appear after your order has been dispatched.

Customs and Import Fees

Noctova does not charge customers for customs or import fees at checkout.

If any customs duties, taxes, or import fees are charged by your country, courier, or local authorities, these costs may be the customer’s responsibility.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

If you enter the wrong address, contact us at teamshopo.com@gmail.com within 48 hours of purchase. We will do our best to update the address before the order is processed.

Once an order has been processed or shipped, we may not be able to change the shipping address.

Delayed or Missing Orders

If your order is delayed or you believe it may be missing, please contact us as soon as possible at teamshopo.com@gmail.com with your order number.

We will review the issue and assist you where possible.