Terms of service

Terms of Service

Welcome to Noctova.

These Terms of Service explain the rules and conditions for using our website and purchasing from our store. By accessing our website or placing an order with Noctova, you agree to these Terms of Service.

1. General Conditions

By using this website, you confirm that you are old enough to make online purchases in your country or that you have permission from a parent or guardian.

You agree not to use our website or products for any illegal or unauthorized purpose. You must also not attempt to damage, misuse, hack, or interfere with the website in any way.

We reserve the right to refuse service to anyone if we believe there has been suspicious, harmful, or unlawful activity.

2. Store Information

Noctova provides modern desk essentials, ambient lighting, and room setup products designed to improve everyday spaces.

For any questions, you can contact us at:

teamshopo.com@gmail.com

3. Product Information

We do our best to display product descriptions, images, prices, and availability as accurately as possible. However, we cannot guarantee that all information on the website will always be completely error-free.

Product colours may appear slightly different depending on your device screen. Product availability may also change without notice.

We reserve the right to update, change, or remove products at any time.

4. Pricing and Payment

All prices are displayed on our website and may change without notice.

By placing an order, you agree to provide accurate billing, shipping, and payment information. If your payment information is incorrect or cannot be verified, your order may be delayed or cancelled.

We reserve the right to cancel or refuse any order if there is a pricing error, stock issue, payment issue, or suspected fraudulent activity.

5. Orders

After placing an order, you may receive an order confirmation by email. This confirms that we have received your order, but it does not guarantee that your order has been accepted or shipped.

We reserve the right to limit, cancel, or refuse orders at our discretion, including orders that appear to be placed by resellers, bots, or fraudulent accounts.

6. Shipping and Delivery

Shipping times may vary depending on your location, product availability, courier delays, customs processing, or other factors outside our control.

Noctova is not responsible for delays caused by shipping carriers, customs, incorrect shipping details provided by the customer, or events outside our reasonable control.

Customers are responsible for providing the correct shipping address at checkout. If an incorrect address is provided, we may not be able to change it once the order has been processed.

7. Returns and Refunds

Returns and refunds are handled according to our Refund Policy.

We accept eligible return requests within 14 days of delivery. Items must be unused and in acceptable condition. Damaged or incorrect items must be reported within 48 hours of delivery.

For full details, please review our Refund Policy.

8. Prohibited Uses

You may not use our website or services to:

Break any laws or regulations
Commit fraud or provide false information
Upload or spread viruses, malware, or harmful code
Interfere with the security of the website
Copy, steal, or misuse our content, branding, or website design
Harass, abuse, or harm others
Attempt to gain unauthorized access to our systems

If we believe you have violated these rules, we may restrict or terminate your access to the website.

9. Intellectual Property

All content on this website, including text, branding, layout, graphics, logos, and design elements, belongs to Noctova or the relevant content owners.

You may not copy, reproduce, sell, or use our content without written permission.

10. Third-Party Services

Our website may use third-party services, such as payment processors, shipping providers, apps, or external links.

We are not responsible for the actions, content, policies, or services of third-party websites or providers. Your use of third-party services may be subject to their own terms and policies.

11. Limitation of Liability

Noctova is not responsible for any indirect, accidental, or unexpected losses that may result from using our website, purchasing our products, delivery delays, product misuse, or technical issues.

Our products should be used only as intended. Customers are responsible for reading product information and using items safely.