Refund policy

Refund Policy

At Noctova, we want you to feel confident when shopping with us. If you are not completely satisfied with your order, please review our refund policy below.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must be:

Unused
In the same condition that you received it
In its original packaging, where possible
Returned with proof of purchase or order confirmation

To start a return, please contact us at teamshopo.com@gmail.com with your order number and reason for return.

Damaged or Wrong Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong item, contact us within 48 hours of delivery at teamshopo.com@gmail.com. Please include your order number and clear photos of the issue so we can review it quickly.

If the item is confirmed to be damaged or incorrect, Noctova will cover the return shipping costs or arrange a suitable solution.

Return Shipping

For general returns, customers are responsible for return shipping costs.

If the return is due to a damaged, defective, or incorrect item, Noctova will cover the return shipping costs once the issue has been approved.

Non-Refundable Items

The following items cannot be refunded:

Items on sale
Used items
Items returned after the 14-day return period
Items not in their original condition due to customer use or damage

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method. Please note that it may take a few business days for your bank or payment provider to process and reflect the refund.